Barclays
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| Barclays |
| 2004 CSR Report |
2004 CSR Report
The Equality and Diversity Charter states that Barclays will become "a beacon of enlightened equality and diversity policies and practices worldwide" and that it will integrate "equality and diversity rationale into business, employment, supplier and community practices world-wide".
Disabled Customer Care
Looking after ALL our customers
We know every customer has different needs. We're trying to make banking a little easier in our branches and with the services you can use at home.
The most important thing is being able to get in
We currently provide wheelchair access, lifts to upper floors and car parking in certain branches. And as part of our commitment to continuous improvement, we have plans to increase accessibility in more branches across the UK network.
For hearing aid users, all our branches have a hearing induction loop fitted at the counter. We also offer a portable induction loop system for discussions that take place away from the counter or in an interview room. What's more; we're catering for the needs of our disabled customers in the extensive branch refurbishment now taking place.
Soon a lot more branches will have:
- Level or ramped access
- Power assisted doors
- Low-level counters
- Improved lighting Clear signage.
Our Disability Unit
A sign of our commitment to you
Barclays is committed to meeting the needs of all disabled customers - not just to meet the requirements of the Disability Discrimination Act, but also to ensure we provide equal access to our services and we make the most of the business opportunities.
We also want to ensure that we provide the best possible advice at all times - to our customers and to our colleagues - that is why a dedicated Disability Issues Unit is so important.
The mission of the Unit is to change peoples views and perceptions around disability and to provide the expert advice and support required in dealing with the challenges faced by disabled people when using banking services.
The team has a lot of experience both of disability matters and of banking services and they are able to provide guidance to staff and customers about Barclay's services and the adjustments that have been introduced to make access easier.
However, we are conscious of the need to listen to our customers at all times and to constantly review our services. We consult with disabled customers on an ongoing basis and your comments and views will also be welcome in enabling us to make changes that are beneficial for all.