Your business case

How are outstanding customer relationships, satisfaction & retention important for your business?

• 'Open 4 All'
• Improved customer care for everyone - disability confident staff are more flexible & responsive to individual need
• Improved reputation with disabled customers

3 key facts

• Increasing numbers of disabled people use the internet to shop, yet 81% of FTSE100 sites remain inaccessible [i]
• 42% of people over 65 have a disability and this age group hold most of the nation's wealth [ii]
• 82% of disabled customers in the UK have taken their business to a more accessible competitor during 2005[iii]