Waitrose
Access all areas
Waitrose has a continuous programme of work that ensures it complies with the Disability Discrimination Act (DDA), which includes DDA audits in every shop, and identifies ways to further improve physical access to its shops and services. For example, Waitrose now has trained disability assistance Partners across its store estate.
But providing clear, accessible information is equally essential. Key literature, corporate documents - such as this report - and customer information are made available in alternative media such as large print and audio tape, and the waitrose.com website carries the Royal National Institute for the Blind's 'See it Right' logo for its accessible design.
At your service
Waitrose shops offer a wide range of facilities and services to make shopping more straightforward for disabled customers, those with prams and pushchairs, and customers with other accessibility needs. These include:
- packing assistance at checkouts
- accompanied shopping
- customer collection points
- carry-to-car services
- wheelchairs
- specialised trolleys
- wide access lifts where required
- toilets for the disabled where space permits
- hearing loops at customer service desks
- improved in-store signage
- designated parking areas
- service call facilities at petrol stations
- Quick Check, its innovative scan-as-you shop service
- self-pay checkouts
- home delivery
- online ordering
- trained disability assistance partners. [i]
Key priorities for 2004/05
Roll out Community Needs Assessment Toolkit to 10% of shops.
Complete Disability Discrimination Act (DDA) audit and compliance programme.
Performance against priorities 2004-06
- DDA audits carried out in every Waitrose shop.
- Wide range of initiatives put in place to improve disabled customer access to
- Shops, services and information.
- Waitrose.com awarded the RNIB 'See it Right' logo for accessibility in 2004. [ii]
Waitrose Corporate Social Responsibility Report 2006