• Customers with mobility impairments can be provided with motorised scooters
• Customer service desks and pharmacy counters are built at a lower level, suitable for wheelchair users or people of restricted growth
• Customers with mobility impairments can be provided with hand-held levers with which to obtain items from shelves
• Visually impaired customers who use Braille can ask for items to be labelled in Braille so that they can read them. This can be done at the service desk.
• Many checkouts have loops for those who are able to use them.
• All staff at Asda stores are trained to be disability aware, using computer based learning. All must reach at least 80 per cent to pass, or must retake.
• All Asda checkouts are wide-aisled for ease of access - also meaning wheelchair users do not have to queue for longer at special checkouts
• Asda are a member of the Direct Enquiries database, and all stores are on the Direct Enquiries website: www.directenquiries.co.uk

We at Asda realise that there are around 10 million disabled people in Great Britain. Why would we want to discriminate against these potential customers?

We are proud of our record on disability and will continue to take feedback and improve where we can

John Barnsley,
Customer service project manager, Asda Stores Ltd

Asda